Do you have a demanding tenant who is asking things to be fixed which don’t need fixing? We share some tips on responding to and managing a challenging tenant; come and get the answers.
I have a demanding tenant who keeps telling me to fix things which don’t need fixing. What rights do I have in relation to this?
As a landlord, you will probably come across at least one demanding tenant in your time. Requests may start off reasonable, asking you to fix a broken stove element or cracked window. Those are fair enough: you are obligated to correct those issues as a landlord. It’s when new carpet is requested for the entire property or new aluminium joinery be installed that you may get concerned. Those renovations would require a considerable investment and may still be in good working order.
Do you need to replace or fix everything your tenant asks you to?
Responding to a Demanding Tenant
As part of the Residential Tenancy Agreement, the tenant is responsible for telling you about anything that is damaged or needing repair. If they do the damage, then they are liable to fix it. If you or your property manager does the damage, you must make the repairs.
You are required to act quickly once you are aware of something which needs fixing or maintained. If the problem is large and will take a while to resolve, you can consider temporarily reducing the rent too.
Fair wear and tear is the responsibility of the landlord to take care of. This can include worn carpet, well-use appliances or even fly spotted paint work. You are expected to undertake regular maintenance on issues like these.
The Residential Tenancies Act 1986 states that you must make sure that the property is in a reasonable condition, and meets all relevant building, health and safety standards. It does not say that you must meet unreasonable demands from a tenant.
If you’ve got a demanding and time consuming tenant, there are a few things you can put into place to help keep things going smoothly:
- Hire a property manager – let them do all the work for you! The weekly commission rate is well worth the peace it gives you.
- Keep written records – make a note of phone calls, emails and meetings with the tenant. Be sure to write down everything.
- Set up boundaries – clearly state the times you are available to be contacted so you don’t get calls 24/7.
- Charge market rent – make sure that the property is rented out at market rent, so you are adequately compensated.
If you’re finding it difficult to work with a demanding tenant, we can help. Give us a call on 09 984 3255 and let’s make a plan to take over the management of your rental.
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