Frequently Asked Questions

How much money do I have to pay if I find a property I want to rent?

Four weeks bond
Two weeks rent in advance

Can you find me a property if I have a cat or a dog?

Yes, many of our properties allow pets but please tell us before you view so we don’t waste your time showing you properties that will not allow pets.

What other outgoings apart from the rent do I have to pay for?

Normally on a residential tenancy you pay for power, however on some tenancies the power is included. If there is a separate water meter at the property then you will be charged for water used. If there is no way of monitoring the water consumption then you will not be charged for water.  You will be required to get your own internet connection.  Hollie Joss can help you arrange all these utilities once your application has been accepted to rent a property through us.

Once I have found a property I want to rent what should I do?

You need to complete our tenant application form which you will find on our website under the Tenants tab/Online application this link will take you to our on-line application process.  Choose your property from the list and “Start your tenancy application”. You will need to provide supporting documents with your application.

Once we have your application form we will contact you, then take up references from the information you have supplied and carry out a credit check.

Once we have spoken to your referees we will contact the owner and yourself and confirm the tenancy for you.

If there is more than one application on a property we will present them all to our owner and discuss with them which application is best suited i.e one application is only willing to sign for a periodic tenancy whilst another is prepared to sign for one year, or one application can move in next week and the other application can’t move in for 28 days. If all applications are equal we work on a first come first serve basis. So if you like a property be quick.

How long will you hold a property for me once I’ve seen it and I want to take it?

We understand that most tenants do have to give their current landlord 28 days notice, we normally hold a property for a maximum of two weeks, however if our property still has tenants we may be able to hold the property longer. If a property is vacant once we have processed your application you can normally move in immediately if you require.

If I take a tenancy through you and have emergency repairs outside of normal working hours , for example my roof is leaking who do I call?

Our property managers are all on call 24/7, if you are unable to get hold of your property manager, leave them a message or send them a text and they will call you back as soon as they can.

How Much notice do I have to give if I want to move out of the property?

If you are on a periodic tenancy you need to give a minimum of 28 days notice to us in writing.

If you are on a fixed term tenancy, let us know in writing when you wish to move out and we will put the property back on the market for rent. As soon as new tenants are found who sign a tenancy agreement you will be released from your agreement. You will need to pay for the cost of advertising the property for rent and a letting fee of 1 weeks rent plus GST.